FAQ

Frequently Asked Questions

Custom Made

How do I personalize my order?

Before you check out you will be prompted to fill out the details to personalize your gift. You can also call or whatsapp in advance to confirm what can be done and how it will look.



Can I place a custom made order?

Sure, just send an email to: Hannah@MumzandMunhckinz.com or whatsapp us on (+971) 0552866910 with your requirements and we will let you know if its possible and the cost.



Where are the custom made items made?

In a factory in Al Quoz



How does custom made orders work? What is the process?

First of all you will share your request and enough details so we can share a quote, once you have received this and want to proceed you simply click accept and the quote will automatically concert to an invoice. Now the fun and magic begins… we will work to together to confirm and finalize all the details - We will create a detailed order form with all the specifics that you will need to confirm and sign off before production starts. The details in the order sheet is the item that you will receive. To confirm production we will require payment and once received we will keep you updated and share images of production. A date a time will be confirmed for delivery and you will receive your item.



Do you have shop or workshop?

Unfortunately at the moment we do not have our own standalone store but you can view some of our items in below retails outlets: - Uniform Concept Store - Makers Guild - Baby Spa - The Scene Restaurant



What materials do you work with if looking to get something custom made?

We can make anything in MDF, Wood, Steel, Rattan or Glass.



Delivery & Return

How long will my order take?

If you order direct from our own brand "Mumz and Munchkinz" deilvery will be next day. If you have order an item from a third pary (ie any of the brands we work with) delivery will be within 3 working days. If you order Custom Made, Bespoke or Pre Order deilvery will be much longer. We always aim to deliver your order as earier as possible.



How do refunds & exchanges work?

We hope this never happens but in case you are dissatisfied with a product you can return it within 7 days explaining the issue and we will arrange for the return. We are a small business and although we will accept returns we cannot cover the cost of delivery and therefore will have to charge our standard delivery fee. If thier is no fault with the item and you changed your mind then we will also charge you an addational 35 AED which is the refund cost our bank charges. ​ Please note all "Personalized" and "Made to Order" items are not refundable. Please be sure to double-check all spelling and details are correct before confirming the details.



What if thier is a fault with my iteam

In case their is a fault or issue with your item we will cover the cost of return and replace. If we can not replace then we will refund the full amount.



General

Can I buy a voucher as a gift for someone else?

Yes, if you search the website for "Voucher" you will see the different options we have available.



Do you offer any discount on orders?

We always do our best to offer the best price, with out compromising on quality and offer discount on multiple orders. We offer 100 AED off when you sign up to our website and also offer discount if you share your purchase on social media.



Brands

How many brands do you sell?

At the moment we work with around 30 beautiful, hand picked and high end 3rd party brands.



What is Mumz and Munhckinz own brand?

We create and distribute beautiful baby, nursery and children’s decor along side high quality custom made furniture, storage and role play units.



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